In April 2025, CEN and CENELEC conducted a survey to better understand how Members are navigating the twin transitions of business model innovation and digital transformation.The results reveal strong ambitions across the Membership to move forward in both areas.
However, persistent challenges remain. These include limited financial and human resources—particularly digital expertise—alongside insufficient insight into user needs and market dynamics.
In addition, there is a widely felt need for a coherent strategic vision and a clearer delineation of roles and responsibilities across the evolving CEN and CENELEC system, as we transition away from product- to service-oriented offerings.
To explore the findings in more detail, we invite you to consult the following resources:
• 📄 Download the Summary Report: A concise overview of key insights and trends identified through the survey.
• 🎥 Watch the Presentation: A self-recorded video deep-diving into the survey results, presented with supporting slides.
• 🔍PowerPoint Presentation: the same deep-dive of the survey results, without the narration. To support Members in internal deliberations.
Should you wish any further details or have any comments or suggestions about CEN and CENELEC’s ongoing activities in the space of business model innovation, please do not hesitate to contact Andreea GULACSI and Brecht LEIN.