Post and courier services
CEN supports the implementation of the EU Postal Services Directive (97/67/EC and amendments) by developing standards on:
- Quality of service measurement
- Hybrid mail
- Identification and tracking of mail items
- Letter box apertures and receptacles
- Address data and forms
These standards aim to enhance interoperability across postal networks and improve overall service quality.
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Education and training services
Standardization in this area includes activities related to:
- Assistance dogs and guide dog training
- Quality frameworks for student internships
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Repair and maintenance services
CEN develops general standards for maintenance management, covering:
- Maintenance contracts
- Qualification of maintenance personnel
- Risk-based maintenance approaches
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Online gambling services
CEN/TC 456 develops standards to improve the transparency of reporting in online gambling services, supporting EU efforts to combat fraud and money laundering (see Standardization Request M/558).
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Financial and insurance services
CEN focuses on :
- Digital information exchange within the European insurance industry and Financial technologies (Fintech)
- Finance for customers and end users
- Standardization in the field of Administration, Finance and Strategic Planning within organizations, with specific focus on the qualification of professions and the definition of process requirement
Technical bodies:
- CEN/TC 445 ‘Digital Information Interchange in the Insurance Industry’
- CEN/TC 475 ‘Finance’
- CEN/TC 476 ‘Administration, Finance and Strategic Planning within Organizations’
Digital preservation of cinematographic works
To address the fragmentation in digital film standards across Europe, CEN/TC 457 was established to develop long-term digital archive formats for cinematographic works, supported by the European Commission.
Technical body:
- CEN/TC 457 ‘Digital Preservation of Cinematographic Works’
Hotel, restaurant and travel
CEN contributes to the standardization of:
- Terminology
- Facility and service specifications
- Tourism and recreational services
This work aligns with ISO/TC 228's international efforts on tourism standards.
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Law, marketing, consulting, recruitment
CEN supports standardization in key business processes, including:
- Value management and function analysis
- Innovation and facility management
- Conformity assessment criteria
- Horizontal service provision standards including public procurement aspects
These activities involve a diverse range of stakeholders from the service industry, public authorities, consumer groups, and testing bodies.
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