A set of standardized accessibility requirements for public procurement of ICT products and services should ensure that publicly procured systems do not introduce any accessibility barrier. CEN, CENELEC, and ETSI have jointly addressed the European Commission Mandate M/376, which was dealing in Phase II, with the development of a new European standard making ICT products and services accessible for all.

The work of M/376 phase II was managed by a CEN-CENELEC and ETSI Joint Working Group eAccessibility with AENOR Secretariat and a Team of Experts, and financed by the EC/EFTA.

In January 2014, CEN, CENELEC and ETSI were pleased to announce the publication of the EN 301 549 ‘Accessibility requirements suitable for public procurement of ICT products and services in Europe’, as the first European Standard for accessible ICT products and services.

From April 2015, a revised version (editorial changes) of EN 301 549 ‘Accessibility requirements suitable for public procurement of ICT products and services in Europe’ was published. It is available on ETSI website.

List of recently published standards in that field of work (ETSI webste)

The new European Standard is complemented by a series of three Technical Reports (TR 101 550, TR 101 551 and TR 101 552). Together, these documents set out accessibility requirements that can be applied to a wide range of products and services related to ICT, including computers, smartphones and other digital devices, ticketing machines, websites and emails.

The EN 301 549 is the most up-to-date standard for ICT accessibility, and it was developed through an inclusive process with the active involvement of relevant stakeholders.

Through an agreement with W3C, CEN, CENELEC and ETSI have also made sure that the accessibility requirements contained in these documents are consistent with other global accessibility requirements.

This work is completed by an online accessible ICT procurement toolkit helping managing accessibility in the public procurement of ICT products by procurers, suppliers, interested stakeholder:

Contact persons

Fernando Machicado

Constant Kohler
Programme Manager