The International Standard ISO 9001 “Quality management systems — Requirements”, developed by ISO (International Organization for Standardization) and adopted by CEN as EN ISO 9001, is one of the most recognized standards in the world. According to the latest data, there are 878.664 valid certificates related to 1.180.654 sites in the world. ISO 9001 is the basis for a number of industry standards that define the requirements for management systems in the automotive, aircraft, medical device manufacturing, etc. It can be said with confidence that tens of millions of people around the world are involved in the development and use of quality management systems based on the ISO 9001 standard.
Quality management systems (QMS) are an important part of ensuring the reliability of both regional and global supply chains of various types. They play an equally important role in ensuring the quality of a wide variety of services around the world.
ISO 9001 specifies requirements for a QMS when an organisation:
• needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
• aims to enhance customer satisfaction through the effective application of a QMS, including processes for system improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.
First published in 1987, ISO 9001 has already undergone four revisions, to address the challenges of changing economies, advances in technology and trends in society. In order to ensure the continuing relevance and usefulness of ISO 9001, during the meeting of ISO/TC176 “Quality management and quality assurance” held in November 2019, it was decided to conduct a global survey on its future. The objectives of this survey are:
1) to provide data on the value to organizations of implementing a Quality Management Systems in accordance with the requirements of the current 2015 edition of ISO 9001;
2) to provide data on its advantages and disadvantages;
3) to capture user opinions on how to ensure this standard remains relevant in the future.
One of the key elements of the survey is the question of the future of the ISO 9001 itself: should it be left “as is” for the next five-year period, revised, or supplemented by standards with either an enhanced and/or reduced set of requirements?
CEN, on behalf of ISO, invites all categories of users of ISO 9001 from all over Europe to participate in this global survey about its future, available here. You can also find a link to the survey on the ISO/TC176/SC02 website.
For your convenience, the survey has been developed in 13 languages on Surveymonkey, so at the beginning of it you can choose the language that is most convenient for you. In addition, a Persian version is available on Google Forms via this link.
Your contribution is very important to ensure the continued relevance, usefulness and recognition this important international standard, and we will be grateful to receive your input via the survey.
For more information please contact Christina THORNGREEN